Forgetting your password happens to everyone — and resetting it on 99bb takes just 3 minutes. Follow the steps below:
1Go to 99bb.biz/login and look below the login form for "Forgot your password?" Click the link.
2Provided at the time of registration Your mobile number Enter it and tap the "Send OTP" button.
3On your phone 6-digit OTP code arrives — enter it in the designated box. The code usually arrives within 30 seconds.
4Enter your new password twice and save. Your password must be at least 8 characters long — a mix of uppercase, lowercase letters and numbers is recommended.
Warning: OTP codes are only valid for 5 minutes. If you don't receive one, click "Resend". If the problem persists, reach out via Live Chat — support is available in Bengali.
99bb's VIP program has five tiers. Every bet you place earns loyalty points — the more points you accumulate, the higher your tier. Each level comes with better rewards than the last:
Loyalty points breakdown: 1 point is earned for every ৳100 wagered on Sports Betting; points for casino games may vary by game type and result. Your current tier and points balance can be viewed under the "Rewards" section of your dashboard.
| Level | Monthly Points | Cashback | Exclusive Benefits |
|---|---|---|---|
| Bronze | 0 – 4,999 | 3% | Weekly free spins, reload bonuses |
| Silver | 5,000 – 19,999 | 5% | Fast withdrawals, birthday bonus |
| Gold | 20,000 – 49,999 | 7% | Dedicated account manager and higher limits |
| Platinum | 50,000 – 99,999 | 10% | Custom bonuses, exclusive tournaments |
| Diamond | 100,000+ | 15% | Personal VIP manager, exclusive gifts & event invitations |
At 99bb, two separate sections handle personal information changes:
Changing your name or date of birth: These details are KYC-verified and cannot be changed directly through the app. Please send a copy of your National ID to support along with the reason for the change. Updates are typically processed within 1–2 business days.
Change Mobile Number:
Changing your name or date of birth: These details are KYC-verified and cannot be changed directly through the app. Please send a copy of your National ID to support along with the reason for the change. Updates are typically processed within 1–2 business days.
Change Mobile Number:
1Log in and "Account Settings" → "Personal Information" Go there.
2Click "Change Mobile Number". An OTP will be sent to your old number — enter it to verify your identity.
3Enter your new number. An OTP will be sent to the new number as well — use it to verify and confirm the change.
Important
If you no longer have access to your old number, contact support directly via live chat — they'll assist you after verifying your identity.
It's a question many people ask — and rightly so. There are plenty of fraudulent sites online, so being skeptical is the smart move.
99bb is licensed by an international gaming regulatory authority — the license number and regulator details are available in the page footer. This license means:
99bb is licensed by an international gaming regulatory authority — the license number and regulator details are available in the page footer. This license means:
- Regular third-party audits — game outcomes and RNG (Random Number Generator) are independently verified.
- Player funds are held in a separate bank account — never mixed with the company's own money.
- An independent mediation body is available for dispute resolution.
- All transactions are secured with 256-bit SSL encryption.
It's completely normal to feel confused by bonus wagering requirements. Let's break it down simply:
What does a wagering requirement mean?
Say you deposit ৳1,000 and receive a ৳2,000 bonus (200%). If the wagering requirement on the bonus is 5×, you will need to wager a total of ৳10,000 (2,000 × 5) must be wagered.
Calculation Example:
What does a wagering requirement mean?
Say you deposit ৳1,000 and receive a ৳2,000 bonus (200%). If the wagering requirement on the bonus is 5×, you will need to wager a total of ৳10,000 (2,000 × 5) must be wagered.
Calculation Example:
- Bonus amount: ৳2,000
- Wagering Multiplier: 5×
- Total amount to wager: ৳2,000 × 5 = ৳10,000
- In Sports Betting, only Odds of 1.50 or above Counted toward bet wagering.
- Bonuses are generally valid for 30 days — you must meet the wagering requirements within this period.
- Wagering contribution may vary by casino game type — slots generally contribute 100%, while Live Casino contributes less.
Tips: Read the promotion's terms and conditions carefully before activating any bonus. If you have questions, reach out to support first.
Yes, you can earn bonuses by logging in regularly through 99bb's daily activity program.
How the Daily Sign-In Reward Works:
How the Daily Sign-In Reward Works:
1Log in once a day. After logging in, check the homepage or "Promotions" You'll see a "Daily Rewards" banner in the section.
2Clicking the banner opens a calendar view showing your consecutive login streak. Each day's reward is different.
3Claim your reward — this is typically a cash bonus, free spins, or loyalty points.
For free spins:
- After receiving your free spins 72-hour must be used within.
- Free spins are generally valid for specific slot games — the applicable game is shown at the time you collect the spins.
- Winnings from free spins are generally subject to a 3× wagering requirement.
Yes, at 99bb's Live Casino, real dealers — actual people — sit in front of a camera to deal cards or spin the roulette wheel. You can watch the live video feed on your screen and place your bets in real time.
How to get started:
How to get started:
1Log in to your account and go to "Live Casino" Go to the section.
2Choose a game type — Live Baccarat, Live Roulette, Live Blackjack or Live Andar Bahar (popular among Indian and Bangladeshi players) to choose from.
3Click on a table — the live video stream will begin. You'll see the betting board at the bottom of the screen.
4Place your bet when the dealer opens the betting window (usually 15–30 seconds).
What you should know before getting started:
- The minimum bet in Live Casino is typically ৳100 — may vary depending on the table.
- A stable internet connection is required for live games — use Wi-Fi or 4G to keep the video stream smooth.
- Winnings are credited to your account instantly at the end of each game.
Tips for New Players
If you're new to Live Casino, start with small bets to get a feel for the pace and rules. In Baccarat, betting on "Banker" gives you a slightly higher chance of winning with a marginally lower commission.